FAQs
How long will it take for me to get my parcel?
We aim to process all orders within 2 business days of you placing your order. Customers should expect to receive orders within 7 business days. You may experience delays during peak times from October – December.
- UK-based orders are posted 1st Class with Royal Mail – Delivery aim 1 day
- European and Worldwide shipments – Delivery aim 4-7 days
How much will it cost to ship?
Books, zines,DVDs
UK – £5.60
Europe – £14.00 – £20.75
Global – £26.50 – £32.25
For a more accurate shipping cost please use the calculator on the product page.
Artists’ editions
Due to the nature of our artists’ editions, shipping rates include packaging materials to sufficiently protect the works on a door-to-door tracked courier service, for both UK and international shipping. More specific information about costs will be included in the relevant product pages. If you have any questions please contact us at [email protected].
Anything I need to know about international shipping?
If your delivery address is not within the UK, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance. Please note that customs policies vary widely from country to country and we advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.
When can I come to LADA to collect my parcel?
Collect from LADA parcels can be picked up from the Garrett Centre Tuesday – Friday 10:30am – 6pm. We aim to have orders ready within 2 business days.
Can I return my order?
We hope that you will be happy with your order. Of course, any book found to be imperfect or damaged in transit will be replaced free of charge. Under EU Distance Selling Regulations you also have the right to cancel your order within seven days of purchase, or within seven days of receipt of goods (whichever is the longer). Once we have received your returned goods by mail, your payment will be automatically refunded. Please ensure returned books are properly packaged. Postage is only refundable where Live Art Bookshop is at fault. Please notify us by email, of any problems on receipt of your order: [email protected]
How do you make decisions on what to stock?
We stock titles on themes related to our wider programming, contemporary ideas and criticism.
Our stock is selected by our team and recommended by the artists we work with, our Patrons and Study Room users.
Can you stock my publication?
If you would like us to consider stocking your publication please email [email protected]. Stocking requests are reviewed once per quarter, every January, April, July and October.
Can I host a book launch at LADA?
We regularly host book launch events at our home in Bethnal Green. If you would like to collaborate with us on an event please email [email protected]
How do you make decisions on what to publish?
Since 2002, LADA has been publishing and co-publishing books, DVDs and artists’ editions.
We are currently on pause from publishing whilst we re-calibrate our methodologies and re-build our capacity for this wing of LADA’s work. We are aiming for a new strategy for publishing from 2027, with a focus on publications that accompany and advance our learning and professional development programmes.
What are your Terms & Conditions of sale?
T&Cs – view them here.
